We're always expanding our range of services to better support you. Check back soon for new offerings and tech solutions!
How long does a typical repair take?
Most common repairs can be completed within 24-48 hours. For more complex issues, we'll provide a clear timeline after initial diagnosis. We always aim to get you back up and running as quickly as possible!
Do you charge for diagnostics?
No! Initial diagnostics are completely free. We'll only charge you once we've identified the issue and you've approved the repair cost. No hidden fees, ever.
What areas do you cover in Cumbria?
We provide services throughout Carlisle, Brampton, Penrith, Longtown, Wigton, and surrounding areas. For locations further afield, we offer remote support options or may be able to arrange on-site visits for a small travel fee.
What if you can't fix my device?
We operate on a "No Fix, No Fee" policy. If we can't resolve your issue, you won't pay for the attempted repair. We'll always be honest about repair prospects and won't waste your time or money on unlikely fixes.
Do you offer business support packages?
Yes! We offer flexible IT support packages for small to medium businesses in Carlisle and across Cumbria. From monthly maintenance to on-call support, we can customize a plan that fits your business needs and budget.
Is my data safe during repairs?
Absolutely. Data security is our top priority. We follow strict protocols to ensure your personal information remains protected during the repair process. We can also help set up data backups to prevent future loss.